Seller's Policy

1. Vendor Eligibility and Onboarding Process

·       Account Creation: Applicants must register for an official vendor account on NClickPro by providing accurate, legal business names, primary point-of-contact details, functional phone numbers, and a monitored corporate email address.

·       Documentation Verification: To activate an account, sellers must submit valid government-issued business registrations, local tax identification numbers (such as GSTIN or equivalent regional certificates), and a scanned copy of a cancelled cheque or bank statement matching the business name.

·       Account Approval Discretion: NClickPro reserves the absolute right to accept, put on hold, or reject any vendor registration application at its sole discretion without any obligation to provide prior justification or detailed feedback.

·       Prohibited Business Types: Individuals or entities flagged on global financial watchlists, sanctions lists, or those with a history of fraudulent e-commerce practices are strictly barred from onboarding.

2. Product Listing, Accuracy, and Inventory Compliance

·       Content Integrity: Sellers must provide high-resolution, truthful images and precise textual specifications regarding product materials, dimensions, colors, conditions, and technical parameters.

·       Prohibited and Restricted Items: Listing counterfeit goods, replica items, hazardous chemical materials, weapons, ammunition, offensive media, or any legally restricted products is strictly prohibited and will result in immediate listing deletion.

·       Real-Time Inventory Maintenance: Sellers must continuously update their inventory counts on the vendor dashboard to prevent out-of-stock orders and subsequent forced cancellations.

·       Intellectual Property Infringement: Sellers are solely responsible for ensuring that their product titles, descriptions, and uploaded images do not infringe upon the copyrights, trademarks, or patents of any third party.

3. Marketplace Commission and Financial Settlements

·       Platform Commission Deduction: NClickPro automatically deducts a pre-calculated percentage commission set by the system administrator from the gross sale amount of every successfully processed transaction.

·       Payment Processing Fees: Vendor payouts are calculated after deducting the platform's core commission, integrated payment gateway processing fees, applicable withholding taxes, and any statutory tax deductions at source (TDS/TCS).

·       Payout Release Schedule: Accumulated funds are disbursed to the seller’s verified bank account on a recurring weekly or bi-weekly cycle, subject to a mandatory holding period that mirrors the customer return window.

·       Fee Structure Adjustments: The admin reserves the right to modify the commission percentage rates for specific categories or individual sellers upon giving a prior notice of 14 calendar days via the vendor portal.

4. Shipping, Delivery, and Logistics Guidelines

·       Processing Deadlines: Sellers must pack, label, and hand over purchased items to the designated logistics provider within the specified processing timeframe, which typically spans 24 to 48 hours from order confirmation.

·       Real-Time Tracking Data: Valid tracking numbers, courier partner names, and dispatch notes must be updated on the vendor dashboard immediately upon handing over the package.

·       Packaging and Security Standards: Sellers are fully liable for securing items with durable, tamper-evident packaging materials to ensure products do not sustain structural or cosmic damage during transit.

·       International Trade Compliance: If cross-border selling is enabled, the seller is entirely responsible for preparing accurate customs declarations, commercial invoices, and ensuring compliance with import/export laws.

5. Vendor Performance Metrics and Quality Standards

·       Order Cancellation Thresholds: Sellers must maintain an order cancellation rate below a strict percentage threshold (e.g., less than 2%) to remain in good standing on the platform.

·       Late Shipment Rates: Repeatedly failing to ship items within the promised dispatch window will trigger automated system warnings and lower the seller's organic visibility on the marketplace search engine.

·       Customer Review Scores: Vendors must actively manage their product and service quality to maintain an average customer feedback rating above the platform's baseline requirement.

6. Account Violations, Penalties, and Termination

·       Performance Review Triggers: Excessive customer complaints, high return rates due to defective items, or selling inaccurate variants will automatically trigger a formal administrative account review.

·       Suspension and Permanent Banning: NClickPro reserves the right to temporarily freeze listing privileges or permanently terminate vendor accounts that breach these platform rules.

·       Withholding of Pending Funds: In cases of suspected fraud, counterfeit distribution, or severe policy violations, NClickPro will withhold all pending payouts for up to 90 days to cover potential customer chargebacks and legal claims.